Terms And Conditions

Onroadz Car Rentals Pvt.Ltd
Terms and Conditions for Renting a Car

Thank you for choosing Onroadz!
Kindly read and accept our terms and conditions below…

1. Original Driving License is mandatory and should be deposited with us until the end of the trip, without which we would be unable to give you a car. We accept a Passport instead of a Driving License only if you are a foreign national or an NRI.
2. If you are employed, we would need to see your employment ID and Aadhar card during the delivery of the car. If you are self-employed, we require you to show us your GST registration certificate and Aadhar for verification purposes.
3. Onroadz reserves the right to cancel the booking without a refund if the renter is found drunk or under the influence of drugs at the time of pick-up of the vehicle.
4. Consumption of Alcohol, Tobacco, or Weed is strictly prohibited inside the vehicle, and a penalty of Rs.10,000/- will be charged on violation of the same.
5. Carrying animals or other commercial goods in the rented car is strictly prohibited.
6. Customers are not permitted to use the rented cars for any commercial purposes without prior permission from the management in writing
7. The renter is solely responsible for ensuring the condition of the vehicle’s interior and exterior with pictures and videos before taking delivery of the car. Any new damages to the interior or exterior of the vehicle on  return will accordingly be charged.
8. In case of self-pickup of the car, the renter should be punctual about the pickup timings as per the booking. Any delay in the pickup time of the car will not be considered, and the actual timing as per the booking will be applicable for the charges
9. In the case of doorstep delivery, the delivery time will be based on the availability of the drivers and the traffic conditions. The trip’s start time will be when the car is delivered to the customer.
10. In the event of a breakdown, the customer is not allowed to touch any of the car’s parts and must contact the Onroadz Team and follow their instructions
11. The renter must return the car at the said time during the booking. Suppose you want to extend your car, please inform us 4 hours before the end time of your trip. Failure to do that would attract the penalty mentioned below based on the type of car rented.

Onroadz Car Rentals Pvt.Ltd
Refund Policy

1) Document Verification: If the renter’s original ID proofs do not meet our requirements or if the required documents are not brought as per our guidelines, the booking will be treated as a last-minute cancellation, and no refund will be provided.

2) Intoxication Policy: If the renter is found to be intoxicated at the time of pickup, it will be considered a zero-cancellation situation, and no refund will be issued.

3) Date Changes: To alter your booking date, please notify us at least 48 hours before the trip. For changes made within 48 to 24 hours before the trip, a 30% cancellation fee will apply.

4) Cancellation Notice: Cancellations must be made at least 48 hours before the trip. A 30% cancellation fee will be charged. For cancellations made less than 48 hours before the trip, a zero-cancellation policy will apply.

5) Last-Minute Changes: If the renter cancels or modifies the booking within 24 hours of the scheduled pickup time, it will be treated as a zero-refund situation.